Frequently Asked Questions
Questions about your order/ordering? Review our handy guide below for our most frequently-asked questions before contacting us.
Training Photos
How often are Training Photos updated?
There is not a set schedule for each Base or Unit. Once we gain access to photograph training activities, we post the images as soon as possible. It can take 2 to 4 weeks (usually sooner!) for photos to be processed and posted to our site once we've captured the images.
We do not guarantee that all soldiers or activities will be photographed.
I have purchased Basic or Premium Access. How do I activate my Access?
You will receive two emails from Support@FtSillPhotos.com after your successful transaction. One is your Order Confirmation Email with a summary of your order and the other prompts you to set a password for your account that we created using the email address you used to place the order.
You can also visit FtSillPhotos.com/Login and select "Forgot Password" to set your password. When using "Forgot Password", please make sure you are using the email address you've used to place your order.
We experience a lot of customers who submit orders and an Autofill will submit an email address that they were not expecting or one that they do not have access to any longer. We recommend viewing your Order Confirmation Email after you purchase and carefully look at the order details to make sure you have used your desired email address.
How do I log in to view Training Photos?
You can log in by clicking on the "VIEW NOW" button on our homepage or "VIEW" button on our Main Menu. In addition, you can click on the account icon and there will be a "Training Photo Log In" button.
If you aren't sure how to get the access you paid for or can't figure out how to log in check out the question and answer above.
I am having trouble setting up my password. What is the password criteria?
Your password for your Training Photo account must be at least 8 characters, contain it least one number, at least one capital letter, and contain it least one special character.
Example:Abc123-$!
How do I find my Soldier’s Unit's Training Photos?
When visiting FtSillPhotos.com, click "View" on the landing page. You can view the photos for free or return to the "SHOP" to purchase Premium or Basic Access to Training Photos which allow you to download and favorite photos.
Training Photos will be organized by the first letter of your Soldier’s Battery name and the Battalion/Regiment numbers. The current training cycle's subfolders will NOT have a grad date appended to the subfolder name. Previous cycles will have the company name and battalion/regiment numbers followed by the Grad Date.
Example: The current Echo Company 1/81 subfolder would be labeled E181. After the February 23, 2023 GRAD DATE, this subfolder would be labeled E181_20230223.
When can I start seeing Training Photos of my soldier's unit?
It can take 2 to 4 weeks (usually sooner!) for photos to be processed and posted to our site. The current training cycles will NOT have a grad date appended to their subfolder name. Previous cycle's subfolders will have the battery letter and number followed by the date they graduated.
Example: The current Echo Company 1/81 subfolder would be labeled E181. After the February 23, 2023 OSUT GRAD DATE, this subfolder would be labeled E181_20230223.
Do you photograph every soldier and BCT training activity? Can you take requests of specific soldiers?
We strive to photograph all soldiers but we do not guarantee that all soldiers or activities will be photographed. We cannot take requests to photograph specific trainees.
When do you stop photographing the BCT Training Photos?
We stop photographing Training Photos about 2 weeks before BCT Units graduate.
Do you service AIT for Portraits and Training Photos?
We do not photograph AIT. We only capture Basic Combat Training (BCT) Official Portraits, Platoon Photos, and BCT Training Photos.
How long do you archive Training Photos for viewing and downloading?
Per our agreement with Fort Sill and the ARMY, we are only able to archive Training Photos for about 6 months.
I found Training Photos of my SIT. How do I order prints of these images?
We DO NOT create prints of Training Photos. Once you purchase access, you can download images for personal use.
Can I post photos that I download to social media or any other website/platform?
We please ask that you do not upload photos from our site to social media or any other website or platform. Images are for personal use only. This is a stipulation that not only comes from us, but from the base and the ARMY as well.
Photo Products
How long do you archive Portrait Photos for print?
We are only able to archive Portrait Photos for 9 months from graduation date.
If you cannot select the Month, Day, and Year of the Grad Date for your Soldier, ordering is closed for this Unit and we can no longer fulfill orders for this Soldier or Unit.
How do I find out my soldier’s Battery/Battalion/Regiment name & number?
That information will come from your soldier in training (usually in the form of a phone call or letter home). As the photography company on base, we are not provided with individual information.
We do not catalog units by their nicknames/mottos so the correct battery, battalion, platoon and grad date will be needed to place an order.
If your SIT was transferred or recycled at any time during training, we recommend learning which unit and platoon they were photographed with, and use that information when ordering.
My SIT was transferred what unit should I enter for my order?
We do not receive record of which Soldiers are transferred so we recommend ordering based off of the unit and platoon information your SIT had at the time we photographed them.
If you happen to input the incorrect information when ordering we recommend contacting us by submitting our Contact Us form in our Help Center.
We are not responsible for incorrect products received because of these transfers/unit name changes if we have not been provided the update by our customer.
I'd like to order prints of my trainee in Dress Uniform?
At this time we do not offer prints of trainees in their Dress Uniform online. This is only offered on base during reception at this time.
I can't select my Soldier's Graduation date from the Calendar on the product pages?
We are only able to fulfill orders for 9 months after graduation. If you cannot select the Month, Day, and Year of your Soldier's AIT graduation date, we cannot fulfill your order.
Can you tell me what my soldier ordered on base to avoid ordering duplicates?
We are unable to provide personal information of any kind about your soldier.
Please note: While the portraits are available during reception on base, we offer different sizes online and online ordering is not meant to replace ordering on base. They will continue to have more product options and packages due to our contract.
We always recommend communicating with your soldier before placing an order.
Do I have to wait until Graduation to place my order?
No, as soon as you know your SIT's Unit credentials you can place your order. We may not be able to fulfill certain orders or portions of orders until close to or after graduation but we can process the order at any time.
Do you provide a digital download option?
At this time we do not offer digital downloads for any of our portrait products found on FtSillPhotos.com.
To view and download training photos of your soldier in training's unit at Fort Sill, please purchase Basic or Premium Training Photo Access.
Do you service AIT for Portraits and Training Photos?
We do not photograph AIT. We only capture Basic Combat Training (BCT) Official Portraits, Platoon Photos, and BCT Training Photos.
I'd like to order a single print or create a custom package of certain print sizes.
We can only sell the products and packages currently offered on FtSillPhotos.com per our agreement with Fort Sill.
Can I ship my order to my SIT at Fort Sill?
We DO NOT recommend having your order sent to your trainee at Fort Sill. Some items may not be available or arrive and process through Fort Sill until your trainee has already moved on. Also, Drill Sergeant's limitations on items allowed can result in items being returned.
WE ARE NOT RESPONSIBLE TO REPLACE ORDERS THAT HAVE BEEN SHIPPED TO FORT SILL AND ARE RETURNED AS UNDELIVERABLE.
If your order is returned to us, we may require additional shipping and handling fees to re-ship your order to a deliverable address.
I'd like to order items of 2 or more different soldiers or order products of 2 or more different units?
Each order can only refer to 1 soldier or 1 unit's credentials. To order for multiple soldiers or units please place a separate order for each soldier or unit.
Failure to follow this may result in delays with your order or incorrect photos being sent out. If you mistakenly do this, please contact us and we can look into fixing your order.
Are the prints offered of my SIT in OCP (camo) uniform?
Yes, we only offer prints of trainees in their OCP (camouflage) on FtSillPhotos.com. Please refer to the product photos on our product pages for examples.
Returns
Can I return my prints if I'm unhappy with them?
Due to the custom nature of the prints we produce at Ft Sill Photos, we are unable to offer returns. Your custom prints are designed with care and are personal to your Soldier and their Unit.
If your prints were damaged in shipping or are incorrect please submit a contact us form below.
Shipping
What are your shipping times?
All items may be shipped about 3-5 weeks after graduation/purchase whichever is later. You may experience longer shipping times during peak holiday season, up to 6 weeks.
What are your shipping charges?
We offer FREE shipping on all orders over $140+
For orders under $140, we charge $10 flat rate shipping.
We currently only ship to the USA.
Do you provide tracking information to track my order once it has shipped?
No. Our orders are shipped using USPS First-Class Mail. No tracking is provided for this service.
Orders will arrive within 10 business days once you receive your Shipping Confirmation email.
Will all of my items arrive in the same shipment?
Unfortunately, due to the way we receive the photos from the base, each item in your order may all be shipped separately.
Contact Us
Mon-Fri 9am-4pm EST
Please note, we are unable to make any order changes at this time, including cancellations, after 24 hours of your order being placed.
Your feedback and satisfaction are very important to us. Please provide as much information as possible in the form below.
We do not have individual information about your Soldier. Specific questions about your Soldier should be directed towards the base where they are stationed.