Portrait Wallets
Portrait Wallets
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Frequently Asked Questions
How do I find out my soldier’s Battery/Battalion name & number?
That information will come from your soldier in training (usually in the form of a phone call or letter home). As the photography company on base, we are not provided with individual information.
We do not catalog units by their nicknames/mottos so the correct batter, battalion, platoon and grad date will be needed to place an order.
If your SIT was transferred or recycled at any time during training, we recommend learning which unit/platoon they were photographed with, using that information when ordering, and visiting our FAQ page prior to ordering.
How long does it take to fulfill my order?
We typically photograph the portrait of your SIT within the first phase of reception at Fort Sill. We then edit/process these images which can take up to 3 weeks from reception.
Once an order is placed and an image is finalized, we create the prints which can take up to 3-5 weeks from your order date.
Platoon photo sessions can occur at any time during training so the unavailability of this image may extend the turnaround time for your order.
Why can't I select my Soldier's Graduation Date?
We are only able to fulfill orders up to 9 months after graduation. If you cannot select the Month, Day, and Year of your Soldier's graduation date, we cannot fulfill your order.
Can you tell me what my soldier ordered on base to avoid ordering duplicates?
We are unable to provide personal information of any kind about your soldier.
It is important to note that FtSillPhotos.com features different product offerings than those available on base with the exception of the Unit Group Photo 8" x 10" (the base offers the 11" x 14" ) and the Soldier's Creed.
Please Note: Soldiers will always be offered the most amount of options during reception.
We always recommend communicating with your Soldier before placing an order.
Can I ship my order to my SIT at Fort Sill?
We DO NOT recommend having your order sent to your trainee at Fort Sill. Some items may not be available or arrive and process through Fort Sill until your trainee has already moved on. Also, Drill Sergeant's limitations on items allowed can result in items being returned.
WE ARE NOT RESPONSIBLE TO REPLACE ORDERS THAT HAVE BEEN SHIPPED TO FORT SILL AND ARE RETURNED AS UNDELIVERABLE.
If your order is returned to us, we may require additional shipping and handling fees to re-ship your order to a deliverable address.
How long do you archive Portrait Photos for print?
We are only able to archive Portrait Photos for 9 months from graduation date. If you cannot select the Month, Day, and Year of the Final Grad Date for your Soldier, ordering is closed for this Unit and we can no longer fulfill orders for this Soldier or Unit.